Welcome to Freakewency! By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making any purchase or using our services.
1. General Information
Freakewency operates as an online retail store offering clothing, accessories, and other products. The terms “we,” “us,” and “our” refer to Freakewency. By visiting our site and purchasing from us, you engage in our “Service” and agree to comply with these Terms.
2. Use of the Website
- You must be at least 18 years old or have parental/guardian consent to use this website.
- You agree not to use the website for any unlawful or fraudulent purpose.
- We reserve the right to refuse service, cancel orders, or restrict access to our website for any reason at our discretion.
3. Product Information
- All product descriptions, images, and prices are accurate to the best of our knowledge. However, slight variations may occur.
- Prices are inclusive of international shipping charges.
4. Ordering and Payment
- Orders are processed only after payment confirmation via our payment gateway, Razorpay.
- We reserve the right to cancel any order if payment is declined or incomplete.
- You will receive a confirmation email or WhatsApp message with order details once your order is placed successfully.
5. Shipping and Delivery
- Orders are processed within 1-2 business days and delivered based on the estimated shipping times provided at checkout.
- Estimated delivery time is approximately 7-12 days from the date of shipment.
- Tracking information will be sent to you via WhatsApp or email after the order is shipped.
- We are not responsible for delays caused by couriers or unforeseen circumstances.
6. Cancellations
- Orders can only be canceled within 24 hours of placement. After this window, cancellations will not be accepted as the order is processed for shipment.
- To cancel an order, please contact us immediately via the Contact Form or email us at support@freakewency.com.
7. Store Credits and Refund Policy
- Store Credits Policy:
- We do not offer replacements for products. If a product is defective or damaged, store credits will be issued after verification.
- Refund Policy:
- Refunds are only provided in cases of disputes where store credits cannot be issued.
- Refunds will not be issued for delayed deliveries or dissatisfaction with the product.
- Lost or Damaged Products:
- If your order is lost or arrives damaged, store credits will be issued after verification.
For more details, refer to our Cancellation, Return, and Refund Policy page.
8. Intellectual Property
All content on this website, including images, text, logos, and graphics, is the property of Freakewency and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.
9. Limitation of Liability
- Freakewency shall not be liable for any damages arising from the use of our website or inability to access our services.
- Our maximum liability shall be limited to the amount paid for your purchase.
10. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
11. Changes to Terms
We reserve the right to update, modify, or replace these Terms at any time without prior notice. Continued use of our website following any changes constitutes acceptance of the revised Terms.
12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of India, and any disputes will be subject to the jurisdiction of Indian courts.
13. Contact Information
For questions about these Terms & Conditions, you can reach us via:
- Email: support@freakewency.com
- Contact Form: Available on our website.
Thank you for choosing Freakewency. We are committed to providing a seamless shopping experience!