Privacy Policy
At Freakewency, we value your trust and are dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable laws.
1. Information We Collect
We collect and process only the data necessary for fulfilling orders and improving your shopping experience:
- Personal Information: Name, email address, phone number, shipping address, and billing address.
- Order Details: Products purchased, transaction history, and payment information (processed securely via Razorpay).
- Technical Data: IP address, browser type, device information, and browsing activity, collected via cookies and tracking tools like Google Analytics and Facebook Pixel.
2. How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: To process orders, confirm payments, and arrange shipping.
- Communication: To send updates about your orders, promotional offers (with your consent), and resolve queries.
- Website Improvements: To analyze browsing patterns and enhance user experience.
- Marketing: To deliver personalized product recommendations and advertisements.
3. Sharing Your Information
Your data is shared only with trusted partners to fulfill orders and improve services:
- Payment Gateway (Razorpay): To process payments securely. Razorpay complies with PCI DSS standards.
- Dropshipping Partner (CJ Dropshipping): To fulfill your orders and ensure timely delivery.
- Analytics and Marketing: With Google Analytics and Facebook Pixel for tracking website traffic and targeting ads.
We do not sell your data to third parties.
4. User Rights
Depending on your location, you have the following rights:
Under GDPR (EU Residents)
- Access and Portability: Request a copy of your data in a portable format.
- Correction and Deletion: Update or delete your personal data.
- Restrict Processing: Limit how we use your data in certain circumstances.
Under CCPA (California Residents)
- Know Your Data: Request details of the personal data collected and shared.
- Opt-Out: Prevent the sale or sharing of your data (we do not sell data).
- Delete Your Data: Request deletion of your personal information.
To exercise these rights, contact us via our Contact Form or email us at support@freakewency.com.
5. Data Retention
We retain your data for up to 12 months after your last interaction with us, unless a longer period is required by law or necessary for legitimate business purposes.
6. Cookies and Tracking
We use cookies and similar technologies for:
- Enhancing website performance and functionality.
- Tracking user behavior via tools like Google Analytics and Facebook Pixel.
You can adjust your browser settings to disable cookies or use tools to opt-out of tracking, such as Google Ads Settings or the Network Advertising Initiative Opt-Out Tool.
7. Data Security
We prioritize your data’s security and implement robust measures to prevent unauthorized access or misuse. Payments are securely processed verified payment gateway.
8. Children’s Privacy
Our website is not intended for use by children under 13 years of age. We do not knowingly collect personal data from children.
9. Policy Updates
This policy may be updated to reflect changes in laws or business practices. The revised version will be posted on this page, with the latest update date.
10. Contact Us
For questions about this policy or to exercise your rights, please contact us:
- Email: support@freakewency.com
- Contact Form: Available on our website.
Thank you for trusting Freakewency. Your privacy is our priority!